CANCELLATION POLICY

At SWDA , our goal is to provide quality care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our clinical team, but our other patients as well. Please be aware of our policy regarding missed appointments.

 

Appointment Cancellation

    When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call us as soon as you know you will not be able to make your appointment.

    If cancellation is necessary, we require that you call at least 2 business days  n advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

Late Cancellations/No-Shows

    A cancellation is considered late when the appointment is canceled less than 2 business daysprior to the scheduled  appointment time. ( ex- Monday appts must be cancelled the Wednesday prior) A no-show is when a patient misses an appointment without canceling. In either case, we will charge the patient a $100 missed appointment fee.  The fee will be charged to the card on file at the time of the missed appointment.